“What do you do?”

Does your answer to this question stop the conversation cold or does it take the conversation to the next level? Whether you are looking for more clients or searching for a new job, the way you answer this question is vitally important for getting the other person to talk to you.

As a small business owner who is looking for more clients, you want your answer to engage the listener so they can determine whether or not your product or service can help solve their problems.  Most of the time, however, our answers make the hearer feel like you are trying to sell them something. That will turn them off quickly!

If you are looking for a job, your answer to this question will determine whether the listener helps you uncover job leads or whether they offer you sympathy for looking for work in a time of unprecedented high unemployment. You don’t want sympathy!  What you want is a hot lead to a position that will provide satisfactory work and a good salary.

Here are a few tips for answering the question, “what do you do?” These tips will help you keep the conversation moving forward rather than stop it dead in its tracks.

1. Pepper your answer with action words. Since the question is “what do you DO?” your answer needs to be verb heavy.  Don’t give a title (“I’m as insurance sales person” “I’m an accountant”).  Right or wrong, titles place you in a box in the other person’s mind. Action words, on the other hand, will allow the listener to put themselves in the place of a person who may need your products or services. Action words will allow the other person to say, “that’s interesting. Please tell me more.”
2. Strike a familiar chord. Use language that meets the needs of your perfect client or prospective boss. We too often use the technical language of our field. That’s great if we are talking to professionals who do what we do. It’s rotten if we are trying to pique the interest of someone who needs what we have to offer. Use the language of your clients to explain what you do.  It will open many doors!
3. Focus on the problem, not the solution. Our clients all have a problem that needs to be fixed. However, most of them do not know exactly what the problem is, let alone how to fix it. If you jump to the solution too quickly you run the risk of shutting down the conversation. Remember, people don’t really care what you know until they know that you care about them. Focusing on the problem keeps you from sounding like a used care salesman.

The next time someone asks you “what you do”, I hope you will be able to keep the conversation moving forward. Work on these three tips and you will get some amazing responses!  I guarantee it!

And for those of you who wonder what I do, well . . . my job is to help you answer the “what do you do” question. I help people discover, develop and promote their personal brand so they can find more terrific clients or land the perfect job.

Yep, that’s what I do. What do YOU do?

Happy Hunting, friends!

Related Posts

• What is a Personal Brand and Why Do You Need One?
• Your Personal Brand – Tips From A Branding Expert
• Important Personal Branding Links
• 7 Key Ways to Promote Your Personal Brand
• Use LinkedIn to Promote Your Personal Brand
• What Everybody Needs To Know About Writing A Blog To Promote Your Personal Brand

A few years back Tom Peters taught us the importance of building our personal brand. Over the last couple of weeks I’ve come to realize that I learned about personal branding long before Mr. Peters ever wrote about it. I learned about personal branding from Tom Dick Harry — my dad.

He might not have been Billy Mays, or Seth Godin, or Barrack Obama, but he was definitely a unique man! In the 1970s he grew hip sideburns and a handlebar mustache. The mustache stuck and became his personal trademark until the day he died. That mustache became his personal brand.

Dad understood the power of networking.  He was always looking for ways to help people connect with each other.  He loved people and being the center of attention.  He also loved introducing his friends to each other. His strong faith led him to work hard to connect people with their God…whoever that might be. While dad was definitely a Christian, he was open to helping people find room for other understandings and interpretations of God.  One young man, raised a devout Jew, asked if he could go talk to Dick because he “had a few questions about religion that Dick would understand.”  Dad did.  He was open minded enough to know that his image of God, while strong and based upon biblical principals, was incomplete.  He was a champion “connector.”

My dad taught me to WORK HARD while I was at work, “If you don’t have anything to do, grab a broom and start sweeping. If the boss walks through and sees 2 people standing around and one sweeping, who do you think he’s going to send home?” I hated it as a kid, but I love it as an adult.  It’s not difficult for me to find work because I am willing to do almost anything that needs to be done. That’s what dad taught me to do.

Dad was a musician and an artist.  As a child, I can remember the family standing around the piano and singing boisterously while dad played the piano. His voice was strong and he always sang at the top of his lungs.  I could hear him singing even when we sat in different parts of the congregation.  I loved knowing my dad was there giving it all he had.  He was a passionate musician.

Dad also had a sense of humor with his music. He once told me that, while in college, he and his friends would gather to sing in the parlor with him at the piano. At the end of the evening he would play a series of scales and finish by playing an incomplete scale. He’d play 7 (out of notes and leave the room in darkness.  Inevitably someone would traipse downstairs to complete the scale by playing that last note.  I love it! I have instructed the musicians at his memorial service to end their postlude that way!  I wonder if anyone will notice. I wonder if anyone will complete the scale.

Dad influenced many young people in his lifetime.  He was an elementary school teacher and volunteered to work with youth in our church. People loved having him around for his vibrancy and uniqueness.  Dad taught kindergarten in the 1970s–highly unusual for that era to have a man in the classroom with young children. Dad taught the same silly songs to high school kids at camp that he sang with 5 year-olds at school.  I don’t know how many adults taught “I Wub A Wabbit” to their own kids, but I do know they learned it from dad when they were in high school. . . hand motions and all!

Dad was passionate about life and living. He almost died many times over the past 15 years, but his will to live always pulled him through.  He didn’t want to miss a party or the chance to make a new friend. He was ill for a long time, but he never wanted to let that stop him from going somewhere or being with someone he loved. He was always up for going to coffee or lunch or a movie. His love of living poured out in generosity as well. Dad never was a rich man, but he always wanted to pay for your drink or meal. If someone asked him for the shirt off his back, he would give it to him no questions asked. Of course, the shirts dad wore were usually pink or flowery or gawdy in some other way. . . perhaps that’s why people seldom asked for his shirt!

Dad encouraged me to live an authentic life, to love boldy, and to enjoy being around people. He was my number one fan, standing out in the rain at our football games in High School (I played on the C team, so he was pretty much the only person in the crowd), attending every concert. I visited dad the day before he died in the Intensive Care Unit of the hospital. I was supposed to be the guest preacher at his church that evening, and the first thing dad said was, “I’m so sorry I won’t be able to make it to support you.” He was that way for all of his children and many more who’s father wasn’t willing or able to be there.

Tomorrow we will gather to celebrate dad’s life and to bid him farewell. It will be a sad occassion, but it will also be an amazing celebration because dad loved people and life so much.  I know the church will be full to the brim with people sharing wonderful stories of how their lives have been touched by Tom Dick Harry. We will laugh and cry. We will sing from the bottom of our hearts. We will share stories and lean on each other–his friends and family. We will be together, just as he would have wanted it.

Dad was a special man with a unique personality and a distinct personal brand. Thomas Richard Harry–not just any Tom, Dick and Harry, but my dad. I’m greatful he taught me how to love life. I’m greatful he taught me how to passionately love God’s people. I’m greatful he taught me how to live my own unique, personal brand.

Thanks dad! I love you and I will miss you.

One of the most common mistakes people make when they go looking for a job is to cast the broadest net possible hoping that “something will come along.”  I hear it all the time: “What kind of work are you looking for?”  “Oh, I will do ANYTHING!”  Really?  You will do anything?  Then why aren’t you sweeping the sidewalk or washing windows for a living?  Since you are willing to do ANYTHING, maybe you should apply for this gal’s job:

It’s not just job seekers! Small business owners are quite similar to job seekers in this regard.  When asked who their perfect client is, many small business owners will say, “anyone with a checkbook”, or “I can work with anyone.”   The truth is, you can’t work with just anyone.  Business is done between people. People don’t hire companies, they hire other people who can help them accomplish their goals. Businesses don’t do business with other businesses, they work with people within the business no matter how large or small your company is.

Contemporary wisdom tells us to use a “shotgun approach” to finding a job or clients–firing off resumes or business flyers in every direction. Truth is, this approach is expensive and unproductive.  It’s one of the major sources of pain for every job seeker and every small business owner.  One thing we know to be CERTAIN is that if you aim at nothing, you are very likely to hit it.  In order to be successful, you MUST focus your market.

Here are three reasons why focusing your target is a good thing:

1. Focusing your target helps you get crystal clear about what you have to offer. What do you have to offer that nobody else does?  What makes you unique?  Focus on that and you will shine.
2. Focusing your target allows your networking partners to think of specific people to introduce you to. Networking (or word of mouth) is the most effective marketing tool around. Whether you are  looking for a job or trying to find new clients, your best shot is to empower your network.  Using the shotgun approach just confuses your network because they don’t know how to refer people to you.
3. Focusing your target will help you set goals for your marketing campaign.  If you know WHO you are looking for, you can leverage your time and energy.  Every call, every resume, every cover letter, every flyer, and every conversation moves you in the direction of your goal! When you are moving in the right direction, you can measure you progress.

Personal Brand Related Posts

• What is a Personal Brand and Why Do You Need One?
• Your Personal Brand – Tips From A Branding Expert
• Important Personal Branding Links
• 7 Key Ways to Promote Your Personal Brand
• Use LinkedIn to Promote Your Personal Brand
• What Everybody Needs To Know About Writing A Blog To Promote Your Personal Brand
• What YOU Can Learn From Leonardo Da Vinci’s Resume

Alicia Keys understands the power of the web! On Tuesday, April 6 she took out an ad in Monster.com looking for a new head blogger. If you are a blogger, a journalist, a writer, or a social media junky you need to check this out!

Christina Warren of Mashable writes, “Make no mistake, this is a real job and not a contest. Applicants need to be qualified and they will be held to high standards. The Head Blogger search underscores the growing importance of social media in various industries — and also the power that the web has in employee recruiting.”

I find this fascinating in so many ways!

1. Alicia Keys knows that a blog will help her build and promote her personal brand.
2. Monster.com (not know for their ability to put out many REAL job opportunities) has scored some great press in this one!
3. Mainstream media has not yet picked this up, but I bet Ms. Keys has had hundreds if not thousands of responses in just a few hours.
4. Social media is quickly becoming one of the most important tools for job seekers.

What can you learn from this that will help move your job search (or your business) forward?  I’d love to hear your responses!

And don’t forget, if you live in the Portland area and are interested in beefing up your own blog for your job search or to grow your business, we are having a “4 Steps To Blogging Success” seminar on Friday, April 23. Sign up now!

Leonardo DaVinci was the ORIGINAL Renaissance Man.  Below is a copy of a  letter Leonardo sent over 600 years ago to the House of Sforza. Look closely, it’s his resume!  Modern day job seekers can learn a lot from Leonardo!

“Most illustrious Lord, having now sufficiently seen and considered the proofs of all those who count themselves master and inventors of instruments of war, and finding that their invention and use of the said instruments does not differ in any respect from those in common practice, I am emboldened without prejudice to anyone else to put myself in communication with your Excellency, in order to acquaint you with my secrets, thereafter offering myself at your pleasure effectually to demonstrate at any convenient time all those matters which are in part briefly recorded below,

1. I have plans for bridges, very light and strong and suitable for carrying very easily…
2. When a place is besieged I know how to cut off water from the trenches, and how to construct an infinite number of…scaling ladders and other instruments…
3. If because of the height of the embankment, and the strength of the place of its site, it should be impossible to reduce it by bombardment, I know methods of destroying any citadel or fortress, even if it is built on rock.
4. I have plans for making cannon, very convenient and easy of transport, with which to hurl small stones in the manner almost of hail…
5. And it is should happen that the engagement is at sea, I have plans for construction many engines most suitable for attack or defense, and ships which can resist the fire of all the heaviest cannon, and powder and smoke.
6. Also I have ways of arriving at a certain fixed spot by caverns and secret winding passages made without any noise even though it may be necessary to pass underneath…a river.
7. Also I can make covered cards, safe and unassailable, which will enter the serried ranks of the enemy with artillery, and there is no company of men at arms so great as not to be broken by it. And behind these the infantry will be able to follow quite unharmed and without any opposition.
8. Also, if need shall arise, I can make cannon, mortars and light ordnance, of very beautiful and useful shapes, quite different from those in common use.
9. Where it is not possible to employ cannon, I can supply catapults, mangonels, traps and other engines of wonderful efficacy not in general issue. In short, as the variety of circumstances shall necessitate, I can supply an infinite number of different engines of attack and defense.
10. In time of peace I believe that I can give you as complete satisfaction as anyone else in architecture, in the construction of buildings both public and private, and in conducting water from one place to another.
11. Also I can execute sculpture in marble, bronze, or clay and also painting, in which my work will stand comparison with that of anyone else whoever he may be.
12. Moreover, I would undertake the work of the bronze horse, which shall endure with immortal glory and eternal honor the auspicious memory of the Prince of your father and of the illustrious house of Sforza”

What strikes me as most impressive (and perhaps most instructive for job seekers) is the way in which Leonardo highlighted his talents to meet the needs of his potential employer(s).  Leonardo most enjoyed painting and scupting — it’s what he is MOST known for these days (think of the “Mona Lisa” and “The Last Supper.”)  However, he doesn’t mention that until # 11 in his list!  That’s because he knew Sforza was looking for someone who could provide assistance with his military and building affairs.

Did it work?  Go to Milan, Italy and you will see that Leo did indeed get the job!  What can YOU learn about your job search from Leonardo DaVinci?

Personal Brand Related Posts

• What is a Personal Brand and Why Do You Need One?
• Your Personal Brand – Tips From A Branding Expert
• Important Personal Branding Links
• 7 Key Ways to Promote Your Personal Brand
• Use LinkedIn to Promote Your Personal Brand
• What Everybody Needs To Know About Writing A Blog To Promote Your Personal Brand

Our friends over at Common Craft do some great work.  There videos are simple, yet full of great information.  Today I want to share with you this 3 minute goodie on using LinkedIn for more than just making contacts.

The protagonist in this story used LinkedIn to grow her business.  What can you learn from her, since you, as a job seeker, are the owner of your own business who’s sole purpose is to find you a job?  How can you search your contacts to find people who will help move your career forward?  Who do you need to meet?  How can you use LinkedIn to facilitate an introduction?

Don’t forget theses 2 important keys to graceful networking (even online);

1. It’s NOT about you. You may feel an urgent need to find a job.  However, when networking you will turn people off if you show it.  Approach people to find opportunity for them and their network FIRST.  When they know you have their best interest at heart they will want to help you fulfill your needs.
2. When asked, have a CLEAR statement of what you are looking for. (See the “4 Step Process for Writing an Elevator Pitch”) Be sure to include a call to action.  You don’t get if you don’t ask, so be sure to ask.  However, ONLY ask AFTER you have helped the other person.

LinkedIn can be an amazing tool for your job search if you use it correctly. I recommend that you do not just accept any link you are offered.  Take time to get to know the other person first.  Then, after a significant conversation, you will have created a quality link.

In the last month I’ve had a few clients who were contacted directly by HR professionals and Recruiters through their LinkedIn profile.  Make sure you have a solid profile, because you won’t get the chance to make a second impression!  Good luck, happy hunting, and great linking!

30 Day Blogging Challenge – day 21. Tomorrow’s post: “How To Conduct An Informational Interview”

This week I have been writing about personal branding.  Today I want to share some links of folks who have both influenced my knowledge of the topic, AND who really get it.  Enjoy.

Tom Peters, of course, is the grandfather of the term “personal brand.”  He wrote a seminal article on the topic more than 12 years ago.  I reference it in another post . . . You might also want to check out another article on his blog that addresses the word “brand” and it’s many meanings.

Phil Rosenberg has some great content on his blog about “Online Reputation Management” — including a helpful strategic pattern to follow (http://recareered.blogspot.com/2008/03/online-reputation-management.html)

A blog writer named “Skellie” has a good section on building your personal brand.  Her writing is aimed at bloggers, but it’s very useful information for job seekers and anyone else who is concerned with their personal brand. Check out the foundational article entitled “How to Start (or Start Over) Building Your Personal Brand“. I particularly like her statement, “You don’t need to be big, to be big.” She makes a strong point here for consistency and transparency (although she doesn’t call it that).

Ron Desi writes a blog on “Leadership. Social Media. And Other Stuff I Like.”  He’s written a couple of posts on personal branding lately that I recommend.  He’s right on with his insights.  I don’t know Ron, but the next time I’m out in Maryland I think I’ll look him up!

Dan Schwawbel writes the Personal Branding Blog.  He usually has some good stuff there about building your brand.  He even has guests write posts that give a variety of insights on building your personal brand.  He tends to focus on younger folks (i.e. Gen Y), but those of us with gray hair can learn some good things from what these folks are saying.  Dan also wrote a book entitled “Me 2.0″, but I must say that it does not live up to the standard he has set with his blog.  There are some great insights in the book, but it’s so poorly written that it’s pretty much unreadable in my opinion (sorry Dan, just being honest).  Stick with his blog and you can’t go wrong.

30 Day Blogging Challenge – day 20. Tomorrow’s post: “Use LinkedIn to Promote Your Personal Brand”

By now you understand that finding the perfect job requires more than simply writing a resume and posting it online. In fact, if you are going to take the “apply-on-line” approach you should spend NO MORE than 2 hours per week at it. Less than 5% of jobs are ever posted online, so if you are going to find your next job fast you need to spend your time elsewhere. The successful and savvy job seeker will develop a compelling personal brand and spend 75% of their time (or more) promoting it. Here are 7 key ways to promote your personal brand.

1) BUY PRINTED BUSINESS CARDS. I am consistently shocked by the number of job seekers who have absolutely NO way of letting other people know how to contact them other than by shoving a resume in their face. And no, the one’s yo print at home on your own computer are NOT good enough! Business cards are inexpensive. Sometimes you can even get free business cards from places like Prints Made Easy or free shipping from stores like Office Max. As for what to put on your card? I recommend the minimalist approach. Put your name, email address, phone, and LinkedIn profile address. You don’t need a title or a cute picture. Get a non-glossy finish and leave the back empty so people can jot down notes about you.

2) DEVELOP A CONCISE ELEVATOR PITCH. Give just enough information to make people want to ask you to tell them more. Don’t focus on your past, instead focus on your future. Nobody cares that you have 15 years experience in micro-processors. They want to know what you can do for THEM now! Be memorable, but not flippant or “cutesy”. Lastly, rehearse it at least 100 times out loud BEFORE you use it in a group. You want it to be polished, but not too formulaic. For more help on developing your Elevator Pitch, see my post on Jim Nudelman’s 4 Step Process.

3) SHOW UP. You have business cards and a concise elevator pitch, but what good are they if you sit all day at the computer? Plan a strategy to show up in places where your target audience is (i.e. potential employers in key companies within your target industries) or where the people who know them will be.

4) LISTEN AND BUILD TRUST. Networking is NOT about you. It’s about building a relationship. It’s about helping people in your network of friends and colleagues connect for mutual benefit. It’s about finding out what someone else needs and helping them

5) COMPLETE YOUR LINKEDIN PROFILE. This is one of the most important online tools you will have. A great resource for learning more about how to beef up your LinkeIn account is from Joshua Waldman with Career Enlightenment. Check him out. He’s is THE premiere professional on this topic!

6) FOLLOW UP. Develop a press kit that you can send if asked. Better yet, develop an online press kit using Visual CV or create a blog (I like wordpress). Online you can store video clips, pdf files, work examples and much more.

7) SEND A THANK YOU CARD. Every career coach from here to Katmandu tells their clients to do this. It’s an inexpensive way to keep you on the top of someone’s mind. Personal, hand written cards get past the usual gate keepers and are absolutely read by their intended recipient. If these things are true, then why is it that so few job seekers actually do it?! I must meet with 10-15 people per week. You would think my mailman and I would be on a first name basis after that. The reality is, only about 1 in 100 send a written thank you card. Does it make an impression? You bet it does! True, I don’t have any job openings. However, I do get calls and emails all the time from people who have openings. If I have a handwritten thank you note on my desk from YOU when I get the cal, how much more likely do you think I will be to pass along your name to a prospective Click on this Office Depot link RIGHT NOW and order some Thank You cards. While you are at it, click on this link and buy some stamps online. Keep them at your desk within arms reach, and write thank you notes to EVERYONE you talked to that day – in person or on the phone. DO THIS EVERY NIGHT before you go to bed! Include another business card along with a note as to how much you appreciated their time. Trust me, it will make a HUGE difference!

I hope you can see that these things aren’t difficult. They aren’t hard to remember. They don’t require an advanced degree to implement. They are easy, and there are only 7 of them. You can implement this strategy in just one week by doing just one each day. Have fun, and happy hunting!

30 Day Blogging Challenge – day 18. Tomorrow’s post: “The Top 3 Mistakes Job Seekers Make On LinkedIn” (A guest post written by Joshua Waldman)

I’m trying something a little bit different today.  On Sunday, December 13 I conducted an interview via Skype with Don Elliott of Elliott Design. Don is a marketing profession and in this video he gives advice on how to build your personal brand based upon his expertise in helping companies develop their own brand presence.

One other note, the quality of this video isn’t great, but the content rocks!  If you need to, just close your eyes and listen.  Don’ gives some GREAT gems for developing your personal brand.

If you live in Portland and would like to attend my “Writing An Elevator Pitch” seminar next Monday (December 21), click here to find out how you can attend for just $13.00.  The seminar will be led by national sales trainer, Jim Nudelman. You will remember him, because he is the one who gave us the “4 Step Process for Writing An Elevator Pitch.” It’s one of our most popular posts!

30 Day Blogging Challenge – day 14.  Tomorrow’s post: “Blog Challenge Day 15 Check Up”

Tiger Woods.

What do you think of when you read or hear that name?  Chances are, what you think today is NOT what you thought about 3 weeks ago.  I hate to pile on, but . . . well, actually I don’t mind piling on if we can all learn something from it.

Unless you have been hiding under a rock for the last two weeks, you know the story about the most famous golfer of all times and how his reputation (i.e. his personal brand) has been tarnished following the exposure of his multiple sexual encounters. I’m not here to pass judgment on Tiger. Afterall, who DIDN’T see something like this coming? What I want to do in this post is to see what we can learn from Tiger about managing (or mismanaging) our personal brand.  Here’s my list:

• You can’t keep secrets, no matter how much money you spend to do so.  Didn’t Tiger learn anything from Bill Clinton or David Letterman? Now ask yourself, “what would ruin MY reputation (or job prospects) if the whole world knew about it?” I’m sure there is something, and the lesson we can learn from Tiger is that it WILL get out. Thus, living an integrated life is always the best approach.
• No matter how much you try, you cannot fully control what is said about you on the Internet. If you have a past employee/employer/lover who wants to disgrace you online they will.  You can’t really do much about that.  What you CAN control is what you put out there about yourself.  Is it true? Are you transparent? Is the message you portray consistent across platforms?
• Be authentic.  My mom always told me that the easiest way to remember what you told someone is to simply tell the truth.  If you lie, you will eventually get caught.  I guess my mom was right. . . this time.

I put out this question on my Facebook page to see what my friends  and colleagues think we can learn from Tiger about personal branding.  They came up with some good stuff and I want to share it with you:

• Be genuine. If your brand is not real it will eventually fall apart. (LG)
• Make sure your brand is something you are actually willing to live. Authenticity is key. (CM)
• Everything you do becomes a part of your brand, not just the part that made your brand popular. Woods is famous because of his golfing, not because of his sex life. Unfortunately, now that he’s become a recognized international brand people have lost sight of that and consider his affair(s) to be just as important to his brand as his skill on the green. (EM)
• Woods is a reminder of how much WE seem to enjoy the cults of personality WE create, along with their human weaknesses. Nobody pays any attention to Joe Doaks’ philandering, until WE brand him a celebrity.
• Woods is in a hell of his own making, but WE are feasting on his suffering. (LW)
• Regarding Tiger Woods….After the ecstasy…..the laundry. (ME)
• There are many things that can be learned. What can be learned about branding is you are in trouble when start to believe your own PR. (RC)

Great stuff! Now, what do YOU think? Please share your comments so we can all learn together, and happy hunting.

30 Day Blogging Challenge – day 13.  Tomorrow’s post: “What Is Your Personal Brand?”